Coaching Contact Center Agents

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By Dr. Jon Anton | DMCA

This is a book focused on one of the most important and least understood jobs in a contact center, namely, coaching the front-line agent. In preparing the materials for the book, the authors interview successful coaches and spent time watching them using call evaluation reports to determine agent call handling improvements. The book is full of tips and ideas gleaned from site visits to contact cen...

Perfect Paperback: 264 pages
Publisher: Anton Press; 1 st edition (February 25, 2008)
Language: English
ISBN-10: 0976110938
ISBN-13: 978-0976110934
Package Dimensions: 8.9 x 5.9 x 0.7 inches
Amazon Rank: 4137168
Format: PDF Text TXT ebook


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If it wasn't for her grandmother she wouldn't know the ups from the downs. Evie Brooks is trapped in a relationship she can’t seem to escape. During just the last few decades a number of discoveries have been made that when considered together, show very clearly, that certain key events in the twentieth century were foreshadowed in the Bible thousands of years ago. But when Michael ends his marriage to Jane and puts them both out on the street, Emily finds herself traveling out West with no idea that she’s been promised in marriage to the sweetheart blacksmith, Pete. Download book Coaching Contact Center Agents Pdf. Charlene Parker, a bright, spunky, caring 11 year old, captured my interest in the beginning and held it to the end. A good use of suspence for the reader. Hokkaido native Yoshikazu Yasuhiko (1947-) is a Japanese animator and manga artist. Origins of Chinese Festivals (Chinese Language Edition) 中华节日的故事 - Zhonghua jieri de gushi / Comic Book // 中国传统节日源远流长,种类繁多。农历春节、元宵节、五月端午节,张灯结彩,举国欣庆;七月乞巧节、八月中秋节、九月重阳节,亲情缱绻,温馨浪漫;还有清明节、寒食节、中元节,人鬼共欢,独具特色。 中国传统节日的起源可追溯到五千年前,它们浸润着一代又一代的龙的传人,将居住在世界各地的华人凝聚成一个整体,使他们成为永远的炎黄子孙。 这些节日是怎样发起的?又是怎样演变成今天这个样子?其中体现了怎样的传统文化和价值观?这本书以生动有趣的漫画形式让您更了解中国的传统节日。 The Chinese people have a history of 5,000 years of civilization. Utilize this simple, proven technique to regain the lost comforts of joy, love, and fulfillment in your life. Emerson is required reading for all thoughtful men and women. " (PensionsWorld, May 2007). ISBN-10 0976110938 Pdf. ISBN-13 978-0976110 Pdf Epub.
A fantastic tale of the Buddhist monk Xuanzang as he travels west in search of Buddhist sutras with his three disciples. I had to put it down start next day as I didn’t want the heartache and had to prepare myself. After witnessing the impossible mating of his fellow soulless warrior, Kayde doesn't expect a denya of his own. Some of the characters were jokes and there was simply too much unnecessary violence. Chase is a billionaire by day and rocker my night.
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